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Complaint resolution

What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps.

Contact us and tell us about your complaint.

If your adviser has not satisfactorily resolved your complaint within 3 days, please contact our Advice Dispute Resolution Team at the following address:

Advice Dispute Resolution Team
Godfrey Pembroke Limited
Level 2, 105-153 Miller Street
NORTH SYDNEY NSW 2060

Please mark the envelope “Notice of Complaint”. Alternatively you may contact the Advice Dispute Resolution Team via Phone: 1800 611 950 (free call) or Email: advice.complaints@nab.com.au

If your complaint isn’t resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA):

Website: www.afca.org.au                          In writing to:
Email: info@afca.org.au                             Australian Financial Complaints Authority
Telephone: 1800 931 678                           GPO Box 3, Melbourne VIC 3001

Contact us

'HQ', Suite 11, Level 1
58 Riverwalk Avenue
Robina QLD 4226

(07) 5689 1222

(07) 5689 1227

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Video updates

To assist your financial understanding we have produced a series of recorded video updates. These video editorials discuss topics ranging from market material and budget releases to relevant educational pieces.

View Videos

Travel blog

With today’s increased focus on work life balance and ‘ski’ (Spend Kids Inheritance) holiday’s, our clients are enjoying their domestic and international travel. Share with us what you’ve learned or what you need to know about your travels.

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IntegraVest Financial Planning Pty Ltd 75 458 061 264 & Secure Wealth Pty Ltd 17 084 191 744
Authorised Representatives of Godfrey Pembroke Limited ABN 23 002 336 254,

Godfrey PembrokeAustralian Financial Services Licensee, Registered Office 105-153 Miller Street, North Sydney NSW 2060.
A member of the National Australia group of companies.

Godfrey Pembroke