If you’re unhappy with the advice you receive or other aspects of our service, please follow the steps outlined below.
- Please let your financial adviser know in the first instance. You can also raise your complaint at any time by contacting us at:
Godfrey Pembroke Group Financial Advice Complaints
PO Box 583, Carlton North VIC 3054
Phone: 1300 856 286
Email: service@godfreypembroke.com.au
- If your complaint isn’t resolved within 30 days or to your satisfaction, then you may refer the matter to the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.aU
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
ASIC Reference Checking Protocol Contact Details
Please email all ASIC Reference Checking requests to our mailbox
service@godfreypembroke.com.au