Godfrey Pembroke
07 5689 1222 Get in touch
  • Home
  • About Us
    • Our team
    • Awards & accreditations
    • Our community
    • About Godfrey Pembroke Group
    • Careers
  • Client experience
    • Client testimonials
    • Case studies
    • Industry focus
    • Financial Services Guide
    • Travel blog
      • Share your travel experiences
  • Active advice
    • Fee for advice
    • Trust and transparency
  • Our specialisations
    • Wealth planning
    • Superannuation & retirement planning
    • Portfolio structure & tax management
    • Estate planning & administration
  • Resources
  • Contact
Godfrey Pembroke Heading Image

Complaint resolution

If you’re unhappy with the advice you receive or other aspects of our service, please follow the steps outlined below.

1. Please let your financial adviser know so we can act on it immediately or contact us.

2. If your adviser has not satisfactorily resolved your complaint, please contact Godfrey Pembroke on 1800 242 835. If after speaking to us or your financial adviser, your complaint is not resolved within five (5) business days, please write to:

Complaints Officer
Godfrey Pembroke Group Pty Limited
Locked Bag 4004
Queen Victoria Building NSW 1230

3. If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Australian Financial Complaints Authority (AFCA):

W: www.afca.org.au
E: info@afca.org.au
P: 1800 931 678 (free call)

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

AFCA provides fair and independent financial services complaint resolution that’s free to consumers.

Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

Godfrey Pembroke holds professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act. This insurance also covers the conduct of financial advice specialists who were authorised by us at the time of your complaint but are no longer representatives of Godfrey Pembroke.

Contact us

'HQ', Suite 11, Level 1
58 Riverwalk Avenue
Robina QLD 4226

(07) 5689 1222

(07) 5689 1227

Click to email

Video updates

To assist your financial understanding we have produced a series of recorded video updates. These video editorials discuss topics ranging from market material and budget releases to relevant educational pieces.

View Videos

Travel blog

With today’s increased focus on work life balance and ‘ski’ (Spend Kids Inheritance) holiday’s, our clients are enjoying their domestic and international travel. Share with us what you’ve learned or what you need to know about your travels.

Read More

  • Advice warning
  • Legal notice
  • Complaint resolution
  • Privacy
  • Sitemap

Copyright © 2022 Asset Partners Private Wealth . Wordpress Website by The DMA

IntegraVest Financial Planning Pty Ltd 75 458 061 264 & Secure Wealth Pty Ltd 17 084 191 744 are authorised Representatives of Godfrey Pembroke Group Pty Ltd (Godfrey Pembroke), ABN 38 078 629 973, Australian Financial Services Licensee 245451, a member of the IOOF group of companies.

Godfrey Pembroke

Godfrey Pembroke